One Connected Platform for Support at Home

Manage prospective and existing clients from initial enquiry through to onboarding and ongoing service delivery. Centralise lead information, client records, assessments, documentation and services to provide a complete and up-to-date view of each client journey.

Create and manage person-centred care plans that reflect each client's individual needs, goals and preferences, with secure access to current care information at the point of care.Care Management

Plan and manage services with flexible scheduling and rostering tools that provide visibility of client needs, worker availability, skills and service requirements.Scheduling & Rostering

Centralise staff information, documentation, availability and workforce requirements to simplify administration and support effective workforce management. HR Toolkit

Manage multiple locations, branches or franchises from one connected platform. OneTouch provides organisation-wide visibility and oversight while enabling individual locations to manage their day-to-day operations, supporting consistency, accountability and scalable growth.

Improve visibility across funding, client contributions, service delivery, invoicing and payroll, helping connect delivered services with financial processes while reducing manual administration.Funding & Financial Management

Connect directly with government systems through OneTouch’s B2G API, helping streamline the secure exchange of Support at Home data, reduce manual processes and support more efficient government reporting.

Capture, manage and track incidents from initial reporting through to investigation and resolution. Centralised records, configurable workflows, alerts and reporting help strengthen oversight, accountability and continuous improvement.

Support stronger governance with centralised documentation, configurable reporting, real-time dashboards, audit trails and incident management, helping your organisation remain compliant and audit-ready.Compliance & Reporting

Connect your workforce, clients, families and contractors with dedicated mobile apps, providing secure access to the information and functionality they need wherever services are delivered.

Simplify recruitment and onboarding with connected tools that help manage candidates, documentation and workforce requirements more efficiently.OneTouch Recruitment

Support induction, compliance training and ongoing professional development with an integrated learning platform that makes it easier to manage and track workforce education.OneTouch eLearning