One Connected Platform for CHSP

Manage prospective and existing clients from initial enquiry and referral through to onboarding and ongoing service delivery. Centralise lead information, client records, assessments, documentation and services to provide a complete view of each client journey.

Support wellness and reablement approaches with person-centred care planning that captures individual goals, strengths and preferences. Track progress and outcomes over time to help clients maintain independence and stay connected to their community.

Manage one-to-one services alongside recurring and one-off group activities from one connected platform, providing greater visibility across the different ways your organisation delivers CHSP services.

Plan and manage services with flexible scheduling and rostering tools that provide visibility of client needs, worker availability, skills and service requirements. Quickly respond to changes and keep office and field-based teams connected.

Centralise staff information, documentation, availability and workforce requirements to simplify administration and support effective workforce coordination.

Track client contributions, funding and delivered services while connecting operational information with invoicing, payroll and broader financial management processes.

Capture the information required to support CHSP DEX reporting, including My Aged Care IDs and relevant service delivery data, helping reduce manual administration and improve reporting accuracy.

Support the management of CHSP transport services, including the ability to determine trip distance and travel time between client pick-up and destination locations.

Manage multiple locations or service areas from one connected platform, providing organisation-wide visibility and oversight while enabling individual teams to efficiently manage day-to-day service delivery.

Capture, manage and track incidents from initial reporting through to investigation and resolution. Centralised records, configurable workflows, alerts and reporting help strengthen oversight, accountability and continuous improvement.

Support stronger governance with centralised documentation, configurable reports, real-time operational dashboards and audit trails, giving your organisation greater visibility across clients, services and operations.

Connect your workforce, clients, families and contractors with dedicated mobile apps, providing secure access to relevant information and functionality wherever services are delivered.

Simplify recruitment and onboarding with connected tools that help manage candidates, documentation and workforce requirements more efficiently.OneTouch Recruitment

Support induction, compliance training and ongoing professional development with an integrated learning platform that makes it easier to manage and track workforce education.OneTouch eLearning