Features That Work for You
OneTouch brings the tools you need to manage clients, services, workforce and operations together in one connected platform. From scheduling and care planning to invoicing, reporting and compliance, our flexible features help reduce administration, improve visibility and support efficient, person-centred service delivery.
Client & Lead Management
Manage prospective and existing clients from initial enquiry and referral through to onboarding and ongoing service delivery. Centralise lead information, client records, assessments, documentation and services to provide a complete and up-to-date view of each client journey.
Scheduling & Rostering
Plan and manage services with flexible scheduling and rostering tools that give you visibility of client needs, worker availability, skills and service requirements. Quickly respond to changes, manage recurring and one-off services and keep office and field-based teams connected.
Care Planning
Create and manage person-centred care plans that reflect each client's individual needs, goals and preferences. Give authorised team members secure, real-time access to current information, helping support consistent and coordinated service delivery.
Workforce Management
Centralise staff information, documentation, availability and workforce requirements in one place. Simplify day-to-day workforce administration while giving your organisation greater visibility across the people delivering your services.
Mobile Apps
Connect your workforce, clients, families and contractors with dedicated mobile apps. Provide secure access to relevant information and functionality wherever services are delivered, helping improve communication and keep everyone connected.
Invoicing & Financial Management
Connect service delivery with your financial processes through flexible invoicing and financial management tools. Improve visibility of funding, client contributions and delivered services while reducing manual administration and supporting accurate invoicing.
Business-to-Government Integration
Connect directly with government systems through OneTouch's B2G API, helping streamline the secure exchange of relevant data, reduce manual processes and support more efficient government reporting.
Incident Management
Capture, manage and track incidents from initial reporting through to investigation and resolution. Centralised records, configurable workflows, alerts and reporting help strengthen oversight, accountability and continuous improvement.
Compliance & Reporting
Support stronger governance with centralised documentation, configurable reporting, real-time dashboards and audit trails. OneTouch gives your organisation greater visibility across clients, services and operations, helping you remain compliant and audit-ready.
Multi-Site & Franchise Management
Manage multiple locations, branches or franchises from one connected platform. Gain organisation-wide visibility and oversight while enabling individual locations to manage their day-to-day operations, supporting consistency, accountability and scalable growth.
Integrations
Connect OneTouch with your wider technology ecosystem to improve data flow, reduce duplication and streamline processes. Our integration capabilities help create a more connected operating environment across your organisation.
Don’t Just Take Our Word for It.
Book a demo with one of our system experts today to see how OneTouch can help your processes and procedures today!
Book a Demo