How Connected Home Care Teams Deliver Better Care

Home care moves quickly. Schedules change, client needs shift, and timely information is essential for safe and high-quality care. Yet for many providers, communication still happens through a mix of phone calls, texts, paper notes, or multiple disconnected systems — creating delays, duplication, and risk.

OneTouch brings everyone together.

Designed specifically for Australian home care providers, OneTouch unifies rostering, communication, alerts, documentation and client information into one intuitive platform. The result?

 A fully connected care team, clearer direction, and better outcomes for clients.

Why Staying Connected Matters in Home Care

When teams have real-time access to the same information, everything becomes easier:

• Carers feel more confident and supported.
• Office teams can act quickly on risks and changes.
• Families stay informed and reassured.
• Clients receive more consistent, timely, and personalised care.

OneTouch was built around this simple truth:  Connected teams deliver better care.

How OneTouch Keeps Your Teams Connected

Below is a look at how OneTouch strengthens communication and coordination across your entire service, from office staff to carers to families.

1. Smart Scheduling That Keeps Everyone in Sync

Rosters are live, accurate, and always up to date.
With clear visibility of availability, skillsets, travel time, and unfilled shifts, the team can respond rapidly to last-minute changes.

Why this matters:
A well-orchestrated schedule reduces missed visits, prevents overwork, and gives carers the clarity they need to focus on clients, not logistics.

2. Instant Messaging for Real-Time Team Communication

Think of it as your secure, care-ready WhatsApp that’s built for compliance.

Send trackable messages to individuals or teams and see who has read them. Whether it’s a client update, a policy change, or a quick check-in, communication happens instantly.

Why this matters:
No more chasing phone calls or sending messages through personal devices. Everyone stays aligned without the risk.

3. Central Noticeboard for Organisation-Wide Updates

Announcements, memos, guidelines, event reminders — all in one visible place.
It’s your digital “source of truth,” ensuring important updates aren’t buried in inboxes or group chats.

Why this matters:
Teams are informed, empowered, and equipped with the latest information, reducing confusion and errors.

4. Real-Time Alerts for Safer, More Responsive Care

Custom alerts trigger automatically when predefined events occur, such as a missed visit, risk factor, abnormal reading, or client update.

Why this matters:
Your team doesn’t have to go searching for issues; the system brings them to you. That means faster follow-up, stronger risk management, and safer care.

5. AI-Powered Progress Note Summaries

Carers document from the app, and OneTouch uses smart AI to summarise notes and highlight key details.

Why this matters:
Office teams get precise, usable information instantly, improving oversight and reducing administrative time for everyone.

6. A Single, Interoperable Platform

Rostering. Messaging. Alerts. Documentation. Client records.
All connected in one secure place, with a unified carer app, client app, and family app.

Why this matters:
No more switching systems or manually reconciling data. Everyone sees the same real-time information, supporting continuity of care.

Real Impact: What Connected Care Looks Like in Practice

The McLean Care case study illustrates the transformation clearly:

• Faster response times thanks to instant communication.
• Improved visibility into client needs at every visit.
• Smoother handovers and reduced duplication across teams.
• Less administrative burden, leaving more time for client support.
• Better outcomes and stronger team morale, driven by transparency and collaboration.
  

Staff described OneTouch as simple, fast, intuitive, and, most importantly, connecting everyone to the same source of truth.

Better Communication = Better Care

OneTouch isn’t just a system upgrade.
It’s the infrastructure that brings your whole home care service together.

With real-time information, streamlined communication, and a single connected workflow, your team can deliver care that is:

✔ more consistent
✔ more coordinated
✔ more personalised
✔ more compliant
✔ and ultimately, more human

Because when everyone stays connected, the client always benefits.

Want to See How OneTouch Can Strengthen Your Team’s Communication?

If you’d like a walkthrough of the communication, rostering, and care coordination tools discussed in this article, the OneTouch team can tailor a demo to your specific home care environment.  Book a demo today to find out more.