Managing Worker Risk with OneTouch Recruitment

Simplifying Workforce Compliance for Aged Care Providers

A capable, well-supported workforce is the foundation of safe, high-quality aged care. That’s the message behind the Aged Care Quality and Safety Commission’s new Managing Worker Risk Policy, which outlines how providers must identify, assess, and manage potential risks linked to workers’ actions or behaviour.

The policy makes one thing crystal clear: aged care providers are the ultimate custodians of safety and quality — and that responsibility cannot be delegated.

Whether you directly employ staff, use an agency, or subcontract care services, you remain fully accountable for the conduct and suitability of every person delivering care under your banner.

Understanding Your Responsibilities Under the Worker Risk Policy

Under the new framework, registered providers must show they have strong systems in place to ensure every worker is safe, suitable, and appropriately supported. Key obligations include:

• Taking full responsibility for all workers and ensuring they don’t pose a risk to older people in your care — even if they’re employed via third parties.
• Meeting statutory obligations under the Aged Care Act, including compliance with the Aged Care Code of Conduct and the Strengthened Aged Care Quality Standards.
• Conducting mandatory screening checks and verifying against the Commission’s Banning Order Register.
• Requiring valid clearances, such as police certificates or NDIS Worker Screening.
• Implementing risk management processes that cover recruitment, onboarding, supervision, and performance management.
• Supporting and training staff to uphold the rights, safety, and wellbeing of older people.

These measures are not just regulatory requirements — they form part of a broader culture of accountability and continuous improvement across the aged care sector.

The Challenge for Providers

In practice, these obligations demand a lot from already stretched providers. Recruiting suitable staff, tracking clearances, monitoring training, and maintaining documentation across multiple roles and locations can be a logistical challenge — especially when relying on spreadsheets or disconnected systems.

That’s where OneTouch Recruitment makes a measurable difference.

How OneTouch Recruitment Helps You Stay Compliant and Confident

OneTouch Recruitment is a cloud-based workforce management platform built for the complexities of aged care. It simplifies every stage of recruitment, onboarding, and workforce compliance — giving providers the visibility and control needed to meet the Commission’s expectations.

Smart Screening and Suitability Checks

Easily screen candidates against your organisation’s defined skill, qualification, and suitability requirements. Create custom workflows that ensure all police checks, NDIS clearances, and reference verifications are completed before a candidate is approved for work.

Seamless Onboarding Journeys

Design tailored onboarding experiences for different roles, ensuring all mandatory training and documentation are completed before commencement. Automated reminders prompt both recruiters and candidates to complete required tasks on time.

Centralised Employee Records

Store all employee documentation, certifications, and training records in one secure, easily accessible platform — no more chasing paperwork or losing visibility between systems.

Instant Communication and Audit Trails

Facilitate fast, two-way communication between HR teams, managers, and candidates. The system records every exchange, creating a transparent and auditable record of recruitment activity.

Customisable Forms and Templates

Create application and onboarding forms that capture the exact information you need, from clinical competencies to compliance declarations, all supported by a built-in library of templates.

Future-Proof Your Workforce Compliance

The Managing Worker Risk Policy signals a new era of accountability in aged care — one where providers must demonstrate that their workforce processes are both robust and proactive.

With OneTouch Recruitment, you can:

• Minimise compliance risk through automation and visibility.
• Build a more skilled and reliable workforce.
• Free your team from manual admin to focus on what matters most — delivering quality care.

Ready to Strengthen Your Workforce Governance?

Discover how OneTouch Recruitment can help your organisation meet the Commission’s new Worker Risk Policy with confidence and ease by booking a demonstration today.